Warranty Policy

Manufacturer Product Warranty

Solar panels, inverters, batteries, and other equipment we supply are covered by warranty terms set by their respective manufacturers. These terms — including duration, coverage, and conditions — vary by product and brand. We share the specific warranty details that apply to your equipment before you purchase, so you know exactly what's covered.

Installation Workmanship

Where FHE Traders carries out installation, wiring, or setup work, we discuss and agree on workmanship coverage with you at the time of service. This is separate from the manufacturer's product warranty and is confirmed directly with our team.

How to Make a Warranty Claim

If you believe a product or installation issue may be covered under warranty:

• Message us on WhatsApp with a description of the issue.
• Share your proof of purchase or installation details (invoice, date, product details) if available.
• Our team will review the claim and advise on next steps, which may involve coordinating with the manufacturer.

What's Typically Not Covered

Warranty coverage generally does not extend to damage caused by misuse, unauthorized modification or repair, improper handling, exposure to conditions outside the product's rated specifications, or issues unrelated to a manufacturing or workmanship defect. Exact exclusions depend on the specific manufacturer's terms, which we'll share with you.

Questions?

Warranty terms can differ from product to product, so if anything here is unclear, the fastest way to get a straight answer is to ask us directly on WhatsApp.